Reservations, Payments, and Cancellations
What kind of payment you do accept? We prefer credit cards using our PayPal merchant account. It's very easy for our clients to make payments, it provides notifications when payments are made, it provides the best accounting and tracking, and it makes returns very simple and just a click away. We will accept United States Postal Service money orders and PayPal eChecks. If you are making your payment using a PayPal eCheck, your payment will take 5 days processing before it is deposited into our account. All payments must be paid in U.S. dollars.
What we don't accept. We do not accept personal checks, bank drafts, money orders, bank transfers, or Western Union, etc.
Can we book at the last minute? Yes. We have to check with vendors for availability and we may not be able to provide all of our products if at the last minute though, we'll try our best :)
What about changing dates and/or times? If you have changed the date, let us know ASAP. It's usually not a problem and we charge a contract change fee of $25, though additional vendor fees may also apply, especially if your wedding is within 90 days. The closer it is to your event, the greater possible difficulty we will have to make changes and especially in the busy months. We cannot guaranty that we will be able to accommodate you, but we will do our best.
What about cancellations? In the event of a cancellation all payments made to are are kept as liquidated damages. We will agree to apply the monies you paid for up to 6 months towards a new reservation and of course, new prices and prices will apply at that time.
Why payments are not returnable? Unlike websites who will cancel your wedding to take a bigger or better job, we are committed to you once you are reserved. When you reserve a date, all business is turned away for that date and time and by the vendors you reserved. Unlike airlines, our vendors do not double book and tell you your "seat has been filled". Consequently, it would be unfair for us to ask our vendors to return money for a date and time they have turned business away for and may not be able to re-book. It's one of the reasons why our vendors are loyal to us and why some of them only perform services for our company.