Reservations, Payments, and Cancellations

When should we reserve? We get a lot of requests and it's best to reserve the date and time you want before anyone else. We prefer that you reserve after you have confirmed your travel plans though it's not a requirement (just saves the hassle if your plans change). We can usually change a date without a problem given enough lead time though we cannot guaranty that the exact new time or date you may select will be available. We're pretty flexible if you are.

What is your reservation and payment schedule? It depends upon the number of vendor services you order and the time of year of your event. If you have a lot of vendors we need to secure and or it's at a busy time of year or special date, we're going to ask for more than what we would for a "standard" small wedding. Everything will be listed on your contract.

PAYMENT AMOUNTS: We generally will require a minimum $200 reservation payment or $100 per vendor, another payment made 120 days out to bring your total up to 50% to 60% on the total contract amount due, and the remaining balance 60 days before the wedding unless otherwise specified on your contract. Amounts may vary depending upon the nearness of your wedding and the amount of services and products you reserve. We do not take payments over the phone.

RESERVATION PAYMENT: We suggest you make your reservation payment as soon as you receive your contract. If you wait, someone else may book your date and time and we'll have to return your payment. PayPal will send you a payment notification to your email. Your date will be reserved upon our acceptance of your payment. When we accept your payment, we will send you an email notification indicating receipt of your payment with a updated copy of your contract showing your payment. Note After your reservation payment, we do not send out more contract copies so mark any additional payments on this original.

SECOND PAYMENT: Make your payment before the date indicated on your contract in the same method or as we allow as per your contract. We will email you a notification or receipt. Note: We do not send out payment reminders.

LAST PAYMENT: Make your payment before the date indicated on your contract in the same method or as we allow as per your contract. We will email you a notification or receipt. Note: We do not send out payment reminders.

PAYMENT OTHER THAN PAYPAL: We do not accept personal checks, bank drafts, money orders, bank transfers, Western Union, etc. We will accept United States Postal Service money orders and PayPal eChecks. If you are making your payment using a PayPal eCheck, your payment will take 5 days processing before it is deposited into our account.

At 45 to 60 days or sooner (or shortly after we accept your reservation payment if less than 60 days before event), we will email you final instructions, suggestions, your officiate/minister name and license #, and directions to your ceremony site.

What kind of payment you do accept? We do not accept personal checks, bank drafts, money orders, bank transfers, Western Union, etc. We will accept United States Postal Service money orders and PayPal eChecks. Credit cards are accepted only through our PayPal account. All payments must be paid in U.S. dollars.

Can we book at the last minute? Sure. We have to check with vendors for availability and we may not be able to provide many of our products like flowers, cakes, lei, etc. if at the last minute though, we'll try our best :)

What about changing dates and/or times? If you have changed the date, let us know ASAP. For weddings with a minimum number of vendors, it usually isn't a problem to change your date though we cannot guaranty that we will be able to accommodate you. The closer it is to your event, the greater possible difficulty we will have to make changes and especially in the busy months.

What about cancellations? In the event of a cancellation all payments are kept as liquidated damages. Our agreement with our vendors is that monies paid to them are not returnable, the same condition applies to your payments made to us. We suggest that you postpone your wedding rather than cancel it. We will apply the monies you paid to a undetermined date for usually up to a year and of course, new prices and prices will apply at that time.

Why payments are not returnable once they are made: Unlike websites who will cancel your wedding to take a bigger job or cancel you for no good reason at all (we have people calling us frequently because of this happening to them), we are committed to you once you are reserved. When you reserve a date, all business is turned away for that date and time (which a vendor could work if avaialble. Our vendors do not double book!), the payments you make at each interval are meant to compensate our vendors for cancellations.