Photos and Video Delivery Times and RUSH Services

We do our best to process images and post your images on our website for selection as fast as we can and the same for mailing final images on CD/DVD. We just can't "guaranty" it because, we won't know how busy we are until that week and whether or not others have ordered a RUSH which would give them priority.

Under normal circumstances, our production time for RAW processing (exposure, tone and color correction, etc.) and posting your images on our website for selection is usually within a couple of days and up to a week. Once you make your selection, we mail out your finished CD/DVD disk within a day or two. Note: If you also have a video, we may wait for the video unless you direct us otherwise.

If you order a RUSH, your job will be placed at the front of our production schedule and we'll devote our time solely to processing and posting your images for selection, and then mailing out your images ASAP.

FYI: We do not shoot our digital photography in JPEG. If we did, we could give you your photos "on-the-spot" as some wedding companies do. But if we did that, you would not get the best images. Learn more here.

Video delivery times are stated as 2-3 weeks for completion. Sometimes sooner if we don't have many videos to edit.

Unfortunately, the thing about video is that, because our movies are not "canned" and each is a custom creation, it takes hours of time to edit, add music, titles, etc. and other items your coverage may provide for. Consequently, if you need your video before our normal production schedule, a RUSH is recommended.

RUSH Delivery:

Delivery: If you would like your RUSH delivered to you, we charge a $40 delivery fee. You must be available in person to accept delivery at the time and place we appoint.

FYI: Most hotel front desks will not accept a package to hold. For those that do, we can leave it with the front desk though, we will not be responsible for any loss. An extra charge of $15.00 will be charged (we need to tip the valets and/or pay for parking).

This service is not available outside of Waikiki or to private residences. If the front desk will not accept the package or you are not present at the exact time of delivery, and your package is undeliverable, no monies will be returned.

Important: RUSH time frames do not account for the differences between delivery times of various mailing services or country specific postal services. Click here to read about mailing procedures.

IMPORTANT:

We do not "absolutely guaranty" anything for any amount of money but, given any unforseen and/or catastrophic occurrence, there is a 99.9% probability that we will be able to provide you with your product in the agreed upon time or your money for the RUSH will be returned.